Members

Member agreement

Last updated 20 October 2026. This agreement is between Taxi saab taxi and every member: riders and drivers. By creating an account you accept it. Taxi saab taxi connects riders with independent drivers; drivers are not its employees. Questions: [email protected]. See also the privacy policy.

Your account

Give your real name, contact details, birth date and ID, and keep them up to date. One account per person.
Age: members 17 or older join on their own. Members from 13 to 16 join only through a parent or guardian (Teen accounts). Taxi saab taxi is not for children under 13.
Keep your password to yourself. You are responsible for what is done with your account.
Treat every rider and driver with respect. Abuse, discrimination, threats and violence end the membership.

Teen accounts (13 to 16)

A member from 13 to 16 joins only when a parent or legal guardian invites them from their own Taxi saab taxi account. The parent or guardian must be 18 or older, with their ID on file. By inviting, the parent or guardian agrees that the teen uses Taxi saab taxi, that the teen's data is handled as the privacy policy says, and that they are responsible for the teen's use of Taxi saab taxi, including fares, penalties and money owed.
While the accounts are linked, the parent or guardian is one of the teen's emergency contacts. They can watch every trip on the map and get an email when the teen requests a ride, when the trip starts and when it ends. The teen cannot remove them as a contact or change the birth date the parent or guardian gave.
A teen requests rides now only: no booking ahead, no day hire and no driving. A teen may bring only passengers who are 13 or older, and every passenger under 17 must have a parent's or guardian's permission.
A teen sits in the back and wears a seat belt. Drivers see that a request is from a teen and may skip it, with no penalty. A driver may cancel at pickup if the rider is under 13, a passenger has no permission, or the group does not fit in the back.
The parent or guardian can end the link at any time on Teen accounts; the teen then cannot request rides until a parent or guardian links them again. At 17 a teen account becomes an ordinary account.

Emergency contacts and trips that run late

Every member gives their gender, their birth date and emergency contacts: two for women and members under 18, one for everyone else. Without them you cannot request a ride. Give only people who agree to be your contacts, and keep their details up to date.
Your emergency contacts can watch your trips on the map: signed in to Taxi saab taxi with the email you gave for them, they open Watch a trip and enter the trip number, or your phone or email. Give only people you trust, and remove a contact in My profile when you want.
A trip runs late when it takes longer than its expected driving time by the time the admin sets (15 minutes now) or a quarter of that time, whichever is more.
When a trip of a woman, a rider under 18 or a rider over 70 runs late and no road event (an accident, a hazard, bad weather, snow, turmoil, riots or a closure) was reported on its way, Taxi saab taxi sends their emergency contacts an advisory email: the trip, the driver, the car and where the car was last. It is only an advisory. The rider can turn this email off, and on again, in My profile.
When a trip of a woman or a rider under 18 runs late, Taxi saab taxi records the GPS positions of the car and of the rider's phone from then on, with the car's way so far. They are kept for safety, also after an account is deleted, and are seen only by Taxi saab taxi or given to the authorities when the law requires it.

Where a trip goes

During every trip Taxi saab taxi keeps a location sample about once a minute from the driver's phone, and from the rider's phone while the ride's page is open. The samples are kept for safety, also after an account is deleted, and are seen only by Taxi saab taxi or given to the authorities when the law requires it.
The driver keeps their phone sharing the car's position until the trip ends. If it sends no position for 3 minutes during a trip, or the driver ends the trip more than 1 km from the destination, the last known place of the car and of the rider's phone is recorded, and the rider is told when the driver's phone has gone silent.

Rides and fares

When you request a ride you choose how to pay for it: a fixed price (the system price, agreed when booking), the meter, or a driver's bid.
The meter charges the local rates for the distance driven and the time spent slow or waiting. In busy hours, and when bad weather, heavy snow, political turmoil or riots are reported near the pickup or the destination, the rates can be higher by a percentage shown before you book.
At the end of the trip the driver adds any tolls, fees and extras, with what they are for.
Agreeing to the fare. On a card ride you are asked to agree to the total. You have 3 minutes to answer. You have 30 seconds when the trip ends in a busy commercial or downtown area, in busy hours or in heavy traffic. If you do not answer in time, the total is charged automatically: the meter fare and the extras. If you disagree, the total is charged all the same and a dispute case opens. Taxi saab taxi reviews the trip and refunds whatever is not owed.
Cash fares are settled with the driver in person.

Booking a ride ahead

A ride can be booked from 1 hour to 90 days ahead. A driver who takes the booking agrees to come at the pickup time; it becomes an accepted ride 30 minutes before pickup. A driver may give a booking back to other drivers until then. A booking no driver has taken by 30 minutes after its pickup time is closed.
Cancelling: free until 2 hours before pickup, and at any time while no driver has taken the booking. Later, a rider who cancels a booking a driver has taken pays a penalty of $10; half of it goes to that driver. The penalty is charged to the rider's card when they pay by card; otherwise it is money owed, and until it is paid the rider cannot request a new ride.
Paid by card: the fare is charged when a driver takes the booking. Taxi saab taxi holds the money and pays it to the driver only when the ride is completed. If the booking is cancelled, given back or not taken, the money goes back to the rider; a late cancellation's penalty is charged on its own.

Road events and safety

Riders and drivers can report a traffic accident, a road hazard, bad weather, heavy snow, political turmoil, riots or a road closure. Report only what is true. False reports can end the membership.
Reports are recorded and used to plan trips, to find routes around dangers and to set fares. Dangers to life near you or your trip are shown on your screen.
The safe route. A rider or a driver can choose to take the safe route, a way around reported dangers. It can be longer than the direct way.
A driver may refuse to drive through an unsafe place. A driver may skip any request whose pickup, destination or route is near a reported danger, with no penalty. During a trip a driver may take another way for safety.
A driver may not leave a rider in an unsafe place. If a trip cannot go on, the driver must bring the rider to a safe place outside the danger, where the rider can get help and find transport, such as a police station, a hospital, or a bus or train station. The app lists the nearest ones. A trip cannot end inside a danger area unless the rider confirms they are safe there.

Fares when the trip changes for safety

The driver is paid for their time and for the use of the car. When a trip takes the safe route, or ends at a safe place before the destination, the fare is the meter's: the driver's time and the distance driven, also on a fixed price or a bid. The fare can therefore be more or less than the price agreed when booking.

When you cannot pay it all: money owed

If the fare goes up for road events and you do not have enough money to pay it all, you pay the price you booked now.
The rest is recorded in your account as money you owe, with the ride and the amount.
You must pay the rest within 3 days, to the driver of that ride (who marks it received) or to Taxi saab taxi.
Until it is paid you cannot request a new ride.
Money owed and not paid may be collected as the law allows, and repeated non-payment can end the membership.

Drivers

Drivers are 17 or older. Keep your licence, the vehicle's registration, insurance and inspection valid. A motorcycle driver also gives a police clearance certificate.
You may skip a teen rider's request. Seat a teen in the back, and do not take a rider who looks under 13.
Drive safely and follow the law. Use the app's meter. You cannot change the meter's fare, only add tolls, fees and extras with their reason.
You are responsible for your own income records and taxes. Membership fees are non-refundable once paid. When every vehicle on your account is a motorcycle or a tuktuk, the membership costs 25% less.
Fees you collect in cash for Taxi saab taxi (taxi calling fees, day hire admin fees) are settled with your next membership payment; above the limit you cannot take new rides until they are.

Car rentals: day hire

A rider can hire a car for whole days, with its driver or driving it themselves. A driver can rent out a vehicle of theirs without driving it.

A car rented out without a driver must be 10 years old or newer (by its model year), and its owner must have sent its inspection certificate for fitness.
Car owners who rent out their cars should buy comprehensive insurance for the car that covers it while the owner is not driving it, or take the risk themselves. Check the rider's driving licence before you take a hire, and hand the car over only to the person on that licence.
Riders who hire a car and drive it themselves should carry insurance for damage or loss of any kind that is valid in the country where they drive the car, or take the risk themselves. Keep a valid driving licence, follow the law, and return the car to the place and at the time booked. Only the person on the driving licence sent with the hire may drive the car. The rider's driving licence photo and details are shown to the drivers who may take the hire, so they can check it.
Taxi saab taxi is not responsible for any damage or loss in car rentals: not to the car, its owner, the rider, passengers or anyone else. Damage or loss is settled between the car's owner, the rider and their insurers.
The rent, and for a hire with a driver the driver's time and food, are the driver's. In cash they are paid to the driver at pickup; by card they are held as below. Cancelling is free until 2 hours before the start; later, once a driver has taken the hire, it costs the same penalty as a booked ride ($10, half of it for the driver). Taxi saab taxi sells no insurance and collects no insurance money.
Admin fee: Taxi saab taxi takes a small admin fee once per hire from the rider ($3) and from the car's owner ($3). The rider's is in the price quoted; the owner's comes off what they receive. On a hire paid in cash, the driver collects the total and owes both fees to Taxi saab taxi, settled with their next membership payment. There is none where Taxi saab taxi is free.
Bookings ahead paid by card (booked rides and day hires): the fare, or the rent and the driver's charges, are charged to the card when a driver takes the booking. Taxi saab taxi holds the money and pays it to the driver only when the travel is completed; if the booking is cancelled or the driver gives it back, it goes back to the rider. A late cancellation's penalty is charged on its own.

You can let people of your choice watch your trip on the map. Share only with people you trust, and remove them when you want.

Changes and ending

Taxi saab taxi may change this agreement. The date above shows when it last changed, and members are told of important changes. You can delete your account at any time. Ride, fare and payment records, including money owed, are kept as the law requires.

This text sets out how the service works. It is not yet reviewed by a lawyer.