Riding
From signing up to rating your driver, booking ahead and hiring a car by the day, in thirteen steps.
How to
How to use Taxi saab taxi
Short guides for riders and drivers. Read them here, or play each one as slides: one step at a time, with Next and Back.
Driving
Enroll with your vehicle, take requests and bookings, rent your car by the day, run the meter and get paid.
Your account and payments
Signing in, your profile, payment methods, watching a shared trip, teen accounts and deleting your account.
Riding
Step 1 of 13
Create your account
Your details, a password and a live photo of your face.
Tap Sign up. Give your first and last name, your email, a password of at least 8 characters (twice), your phone, your country and your address, and choose Rider or Driver as the account type. Give your gender and birth date, and your emergency contacts: a name and an email, with a relation and a phone if you like. Women and members under 18 give two, everyone else one; you can change them later in My profile under Emergency contacts. If a trip of a woman, a rider under 18 or over 70 takes unusually long and no road event was reported on its way, the contacts get an advisory email (you can turn it off in My profile). Your contacts can watch your trips on the map: signed in with the email you gave for them, they open Watch a trip and enter the trip number, or your phone or email. When a trip of a woman or a rider under 18 runs late, the car's and the phone's GPS positions are kept from then on. Under Your photo, tap Open the camera and take a photo of your face with the front camera: it is shown to the driver or rider you are matched with. Then press Create account.
Step 2 of 13
Send your ID
A photo of your national ID card or passport, once, before your first ride.
Every member, rider or driver, gives their national ID or passport. Choose the ID type (National ID card or Passport) and type the ID/Passport number. In the box National ID or passport photo, tap Take a photo to open the camera in the page (the back camera on a phone) and press Take the photo, or tap Upload the photo to choose a picture you already have. After a photo is taken the box says Photo captured. Hold the side with your photo and number flat, in good light, with every word readable. The ID is seen only by Taxi saab taxi.
Step 3 of 13
Request a ride
Where to pick you up and where you are going.
Sign in and tap Ride. In From, type the pickup address: your recent places are suggested, or tap Use my current location, or Choose on map. In To, type the destination or choose it on the map. The distance of the trip is shown under the form once both are known.
Step 4 of 13
Passengers, suitcases and vans
Say how many of you there are, and ask for a van if you need one.
Set Passengers and Large suitcases. If you need a van, tick Van needed. Only a vehicle with room for your passengers and suitcases gets your request, and with Van needed only vans get it. Drivers see what you asked for on the request.
Step 5 of 13
Choose how the price is set
A fixed price now, the meter, or drivers' bids.
Under Price choose one of three. Fixed price: the system price, worked out from the route's distance by the local meter rates, agreed now. By the meter: you pay what the meter shows at the end. Let drivers bid: drivers see the route, the traffic and a suggested fare and offer their price; you choose one bid within the bidding window, and if you choose none in time the request expires and you can request again. Then press Request ride.
Step 6 of 13
Choose how you pay
Cash is always there; your default is used unless you change it.
Under Payment the form shows your default method. Tap Change payment method to use another one for this ride. Cash fares go to the driver in full: Taxi saab taxi takes no commission from member drivers. In some countries there is a small taxi calling fee per ride, shown on the form. During the test, cash is the default for everyone and cards cannot be added yet.
Step 7 of 13
Book a ride ahead
Choose a pickup time from 1 hour to 90 days ahead.
On the Ride form, under When, choose Book ahead and give the Pickup date and time: from 1 hour to 90 days ahead. You can also tap Book a ride appointment on the home page. Drivers can take your booking as soon as you send it; 30 minutes before pickup it becomes an accepted ride, and the rest is like any ride. Your bookings are listed under My bookings ahead in My rides. While no driver has taken it you can tap Send it out now as a regular request. Cancel booking is free until 2 hours before pickup, or at any time while no driver has taken it; later it costs a penalty of $10, and half of it goes to the driver who had taken it. Paid by card, the penalty is charged to your card; otherwise you owe it and cannot request a new ride until it is paid. Paid by card, the fare is charged when a driver takes your booking and Taxi saab taxi holds it: the driver is paid when the ride is completed, and the money comes back to you if the booking is cancelled or nobody takes it. If no driver takes it by 30 minutes after the pickup time, it is closed.
Step 8 of 13
Hire a car by the day
With a driver, or you drive: a pickup place, the days and a price a day.
Tap Rent a car on the home page, or on the Ride form choose With a driver, by the day or I will drive, by the day. With a driver: give the start date and time, the number of days (1 to 30) and the pickup place; there is no destination, the driver takes you where you ask. The price a day is the car's rent, the driver's time and the driver's food. I will drive: give the pickup place and the place to return the car; the price a day is the car's rent. To drive the car yourself, first send a photo of your driving licence (the front, and the back if you like) with its number, expiry date and country under Your driving licence; the car's owner checks it before taking your hire, and it must be valid until the car is due back. Tick that you carry insurance for any damage or loss in the country where you drive, or take the risk: Taxi saab taxi sells no insurance and is not responsible for damage or loss. The prices a day are set for your country and shown before you book, plus a Taxi saab taxi admin fee of $3 once per hire. Cancelling is free until 2 hours before the start; later the $10 penalty applies, as for a booked ride. Paid by card, the total is charged when a driver takes the hire and held until the hire ends; otherwise you pay the driver at pickup.
Step 9 of 13
Meet your driver
Check the car and the driver, then tell the app you are in.
When a driver accepts, the ride's page shows the driver's photo, the car and its plate, a live map of the car, and Messages, where you can also Send my location. Before you get in, match the car's make, model and plate and the driver's photo, and ask for the pickup code if the driver uses one. Once you are inside, tap We are in the car: until then the driver cannot start the meter.
Step 10 of 13
Share your trip
Let family or friends watch where your taxi is.
On the ride's page, under Share this trip, type the email your parent or friend signs in to Taxi saab taxi with and tap Share; you can add up to 5 people and remove anyone at any time. Give them the trip number shown on the page. They sign in, tap Watch a trip, and enter the number: they see your name and trip, the driver's first name and photo, the car and its plate, and the car moving on the map while the ride is on. When the trip ends the page says so and the map goes. Drivers can share their trip the same way.
Step 11 of 13
Dangers on the road and the safe route
Report what you see, and go around danger.
Tap Report a road event to report a traffic accident, a road hazard, bad weather, heavy snow, political turmoil, riots or a road closure, where you are or at a place on the map; tick Danger to life when it is. Riots, turmoil and heavy snow always count as a danger. Others nearby tap Still there or Gone. When a danger to life is reported near your trip, it flashes on your screen. Tap Take the safe route, or choose it once for all trips in your profile under Road safety: the trip then goes around the danger, and the map shows the safe route in green. The safe route can be longer: on a fixed price or a bid, a trip that takes the safe route or ends at a safe place is charged by the meter, the driver's time and the distance driven. If you cannot pay it all, you pay the booked price and owe the rest, to pay within 3 days; until it is paid you cannot request a new ride. During the trip, keep the ride page open: a sample of where the trip goes is kept about once a minute from your phone and the driver's, and if the driver's phone stops sending the car's position, the page tells you and the last known place is recorded. Your driver will not leave you in a danger area: they bring you to a safe place where you can get help and find transport. Bad weather, snow, turmoil or riots near the pickup or the destination can make fares higher, shown before you book.
Step 12 of 13
Agree the fare at the end
On a card ride you are asked to agree, within 3 minutes or 30 seconds.
At the destination the driver ends the trip with the meter's fare, which they cannot change, plus any tolls, fees and extras with what they are for. A cash ride is settled with the driver in person. On a card ride your phone asks Do you agree with this fare? Agree, and the total is charged. Disagree, and the total is charged all the same while a dispute case opens: Taxi saab taxi reviews the trip and refunds to your card whatever is not owed. You have 3 minutes to answer, or 30 seconds when the trip ends in a busy commercial or downtown area, in busy hours or in heavy traffic; the page counts it down. No answer in time, and the total, the meter fare and the extras, is charged automatically.
Step 13 of 13
Rate, tip, or report a problem
Stars, a tip, and a way to complain about a ride.
After the ride, open it from My rides. Rate your driver from 1 to 5 stars. On a card ride you can Tip your driver by card, and the page says what share of the tip the driver receives; otherwise give a tip in cash. Under Report a problem with this ride, choose what went wrong (the driver never came, a charge for a trip you did not take, a wrong fare, the driver's behaviour, safety) and describe it: Taxi saab taxi answers on the ride's page. Left something in the car? The same page has Forgot something in the car?
Driving
Step 1 of 12
Enroll as a driver
The account you are signed in with, and the first vehicle you will use.
Sign in (or sign up), tap Drive and enroll. The form enrolls the account you are signed in with as a driver, with the first vehicle you will use. Have your driving licence and the vehicle's papers at hand: the form takes photos of them with your phone's camera.
Step 2 of 12
Vehicle type, seats and trunk
Car, van, motorcycle or tuktuk: riders' requests go only to vehicles that fit.
Choose the Vehicle type by tapping the picture that looks like your vehicle: Car, Van, Motorcycle or Tuktuk (a three-wheeler). Give the Seats for passengers and the Trunk space: how many large suitcases it takes. A van starts at 7 seats and 4 suitcases, a tuktuk at 3 seats and 1 suitcase, a motorcycle at 1 seat and none; change them to match your vehicle. Riders can ask for a van and say how many passengers and suitcases: only a vehicle with room for them gets the request. A motorcycle needs a police clearance certificate.
Step 3 of 12
The vehicle, its owner and its inspection
Make, plate, VIN, the registered owner and the inspection checks.
Give the vehicle make, model, model year, licence plate, colour and VIN (chassis number), and tick Hybrid or Electric if it is. Under The owner, give the registered owner's address and phone as on the ownership document (yours, if the vehicle is yours). Under Inspection, give the date on the inspection certificate and tick what it found in good order: brakes, lights, tires and windshield. A motorcycle has no windshield to tick.
Step 4 of 12
Photos of your papers
Take each photo with the camera, or upload one you have.
The form asks for your national ID or passport (unless it is already kept), your driving licence, a live photo of you (Open the camera: look at the camera, without sunglasses or a hat), the registration certificate, the ownership document, the insurance and the inspection certificate. A police clearance certificate is optional for a car or a van and required for a motorcycle. For each paper tap Take a photo, then Take the photo, or Upload the photo. The photos are sent before the form; if sending stops, press the button again and only what has not arrived is sent.
Step 5 of 12
Membership
No commission: a membership by the hour, day, month or year.
Choose a membership: daily (24 hours), monthly (30 days), yearly (365 days), or hourly where it is offered. The price depends on your account's country and is shown before you pay. A membership starts the moment its fee is paid and runs for the whole period; fees are non-refundable. When every vehicle on your account is a motorcycle or a tuktuk, the membership costs 25% less, after the plan's discount. Taxi saab taxi takes no commission: the fare is yours. Where international card payments are not possible, and during the field test, no membership is needed.
Step 6 of 12
Add more vehicles
List every vehicle you may use.
On your driver page, under My vehicles, add each vehicle you may use: its make, model, year and plate, its type, its trunk space in large suitcases and its seats. A motorcycle needs your police clearance certificate: send it from Your ID first. Tick For daily rental on a car or a van you also rent out by the day without you driving (step Rent your car out by the day). You can change a vehicle's details, type, trunk space and rental later under Profile.
Step 7 of 12
Take ride requests
Accept a request with a vehicle that fits it, or bid.
Keep your driver page open with Show me to nearby riders while this page is open ticked. Open ride requests list only the ones a vehicle of yours fits; a tag under the destination says when a rider asked for a van, or for more passengers or suitcases. Choose the vehicle and tap Accept. When a rider asks for bids, you see the route, the traffic and a suggested fare: send your price, and send a new one to change it while bidding is open. You need paid time left for the ride.
Step 8 of 12
Bookings ahead and day hires
Take a ride booked ahead, or a car hired by the day.
Riders book rides from 1 hour to 90 days ahead. They are listed on your driver page under Bookings you can take: tap Take booking and it is yours; 30 minutes before pickup it becomes an accepted ride and you run it as any ride. You can Give it back to other drivers until then. If the rider cancels less than 2 hours before pickup, you get half of their $10 penalty. Day hires in your country are listed under Day hire, Day hires you can take: with a driver you drive the rider for whole days, for the car's rent, your time and your food a day; a self-drive hire needs a car you rent out without you. Before taking a self-drive hire, tap Check the licence and look at the rider's driving licence photo and details. Your hires are listed under My day hires. When a rider pays by card, the fare or the hire total is charged when you take it and held by Taxi saab taxi: you are paid when the ride is completed or the hire ends, and the rider gets it back if they cancel. You receive the hire total less the Taxi saab taxi admin fees, $3 from the rider and $3 from you, once per hire. In cash, you collect the total and owe both fees, settled with your next membership payment.
Step 9 of 12
Rent your car out by the day
A car or van riders drive themselves, with you as its owner.
When you add or change a car or a van, tick For daily rental to rent it out by the day without you driving; or use Rent it out without me on your driver page under Day hire, Rent out without you. A car rented out without you must be a car or a van 10 years old or newer, and the inspection certificate for fitness must be among your papers: until then the page shows why it is not offered to riders. Riders who drive give the place to return the car. Keep comprehensive insurance that covers the car while you are not driving it, or take the risk yourself: Taxi saab taxi sells no insurance and is not responsible for any damage or loss in car rentals (Member agreement, Renting cars).
Step 10 of 12
Run the trip
Slide to start, slide to end, and the meter does the rest.
The rider taps We are in the car when they are inside; until then you cannot start. Slide Start ride to the end (a tap does nothing) and keep the ride's page open: the phone's GPS measures the trip, and the meter keeps running on the phone if the signal or the server drops. At the destination slide to end the trip: the meter's fare, which you cannot change, plus any tolls, fees and extras with what they are for. On a card ride the rider is asked to agree, within 3 minutes, or 30 seconds in a busy area, busy hours or heavy traffic; with no answer in time the total, the fare and your extras, is charged. If they disagree, your payment of that fare is held until Taxi saab taxi resolves the dispute. Cash is settled face to face.
Step 11 of 12
Dangers, the safe route and unsafe places
You may refuse danger, but never leave a rider in it.
Report a traffic accident, hazard, bad weather, heavy snow, political turmoil, riots or a road closure with Report a road event. Dangers to life near you flash on your screen, and a request near one is marked: you may skip it, with no penalty. During a trip tap Unsafe, take another way: the safe route around the danger is drawn on the map, with Navigate the safe route, and the nearest safe places are listed (police, hospital, fire station, bus or train station). Keep your phone sharing the car's position until the trip ends: a sample of where the trip goes is kept about once a minute, and if your phone sends nothing for 3 minutes, or you end the trip more than 1 km from the destination, the last known place of the car and of the rider is recorded. You may not leave the rider in a danger area: a trip cannot end inside one unless the rider taps I am safe here, so bring them to a safe place where they can get help and find transport. You are paid for your time and your car: on a fixed price or a bid, a trip that takes the safe route or ends at a safe place is charged by the meter. If the rider cannot pay it all, they pay the booked price and owe you the rest within 3 days; when they pay you, tap The rider paid me the rest on the ride's page.
Step 12 of 12
Get paid
Cash fares are yours; choose how Taxi saab taxi pays you.
Cash fares go to you in full. Under Payment methods, How you get paid starts as cash from a Taxi saab taxi agent; you can add a bank account, mobile money, or a method of your own (Other), which Taxi saab taxi reviews before it can be used, and choose the default. During the test, bank accounts cannot be added yet. My earnings shows the trips you served on any day. Where riders pay the taxi calling fee in cash you collect it for Taxi saab taxi; it is settled with your next membership payment, and above the limit you cannot accept new rides until it is. The same goes for the admin fees of a day hire paid in cash.
Your account and payments
Step 1 of 6
Sign in and out
One account for riding and, once you enroll, for driving.
Tap Sign in and give your email and password; the eye in the password box shows what you typed. Sign out from the menu at the top. The same account works for riding and, once you enroll, for driving.
Step 2 of 6
Your profile
Everything you gave can be changed here.
Tap Profile. Its sections are Details, Email and password, Photo and ID, and Payment; a driver also sees their vehicles there. Change what you need and save that section. A new photo or ID photo is taken the same way as at sign-up, with Take a photo or Upload the photo.
Step 3 of 6
Payment methods
How you pay for rides, and how a driver is paid.
Payment methods lists How you pay for rides and, for a driver, How you get paid. Cash is always there and is the default to start with. Tap Add payment method to add a credit or debit card or mobile money, remove one, or choose the default; a driver taps Add payment receiving method to add a bank account or mobile money. Not on the list? Choose Other (describe it): give its name, its account or number if it has one, and how it works. It shows as awaiting review until Taxi saab taxi approves it, and only then can it be your default or pay for a ride; if it is not accepted, the reason is shown beside it. A ride booked ahead or a day hire paid by card is charged when a driver takes it and held until it is completed; cancelled or not taken, the money comes back. During the test, cash is the default for everyone, and cards and bank accounts cannot be added yet.
Step 4 of 6
Watch a trip shared with you
See where a loved one's taxi is.
When someone shares their trip with you, they add the email of your Taxi saab taxi account and give you the trip number. Sign in, tap Watch a trip in the menu, enter the number and tap Watch. The page shows whose trip it is, where it is going, the driver and the car, and while the ride is on, the car moving on the map, updated every few seconds. A trip not shared with your account's email cannot be opened.
Step 5 of 6
Teen accounts
From 13 to 16, members join through a parent or guardian.
Members 17 or older join on their own; children under 13 cannot join. A parent or guardian, 18 or older with their ID on file, opens Teen accounts (under My rides, or in My profile next to Emergency contacts) and gives the teen's first name, email and birth date, ticks that they are the parent or legal guardian and taps Send the invitation. The teen gets an email with a sign-up link: the form opens with their name, email and birth date, and the parent or guardian as emergency contact 1; a teen may give a school or student ID instead of a national ID or passport. A teen who already has an account signs in and taps Accept on Teen accounts. While linked, the parent or guardian can watch every trip on the map (Teen accounts lists the teen's rides with Watch), and gets an email when the teen requests a ride, when the trip starts and when it ends. A teen requests rides now only, sits in the back, and cannot book ahead, hire a car or drive. Drivers see Teen rider on the request and may skip it. The parent or guardian can end the link at any time; the teen then cannot request rides until linked again.
Step 6 of 6
Delete your account
At any time, from your account.
You can delete your account at any time from Delete your account (also under My rides). Your name, contact details, photo, places and messages are deleted; ride and payment records are kept without your name, as tax law requires. The privacy policy says more.
More answers are on the Help page. During a ride, write to your rider or driver in the ride's messages.