Help

How can we help?

Popular topics. Tap a question to see the answer.

How do I start driving?

Sign in (or sign up), tap Drive and enroll as a driver. Add every vehicle you may use, with its plate and seats. Choose a membership on the Plans page and pay; you can take rides from the moment it starts. Your driver page shows your membership, vehicles, rides and the open ride requests near you.

Membership and commission

Drivers pay a membership (hourly, daily, monthly or yearly), priced by the country of your driver account: higher-cost or low-cost countries. When every vehicle on your account is a motorcycle or a tuktuk, it costs 25% less, after the plan's discount. Taxi saab taxi takes no commission from member drivers: the fare is yours. You are an independent service provider: keep records of your income and report it to the tax authorities. Taxi saab taxi records the cash fare of every ride as the app's meter reads it, and provides these records to tax authorities when the law requires it. Renewing starts the new period when the current one ends. In countries where international card payments are not possible, no membership is needed.

Accepting rides and bidding

Open ride requests are on your driver page. Pick the vehicle you will use and tap Accept. When a rider asks for bids, you see the route, the traffic and a suggested fare; offer your price (you can lower it while bidding is open). If the rider chooses your bid, the ride is yours at that price.

Bookings ahead

Rides booked ahead are listed on your driver page under Bookings you can take. Tap Take booking and it is yours; 30 minutes before pickup it becomes an accepted ride. You can Give it back until then. If the rider cancels less than 2 hours before pickup, you get half of their $10.00 penalty. Paid by card, the fare is charged when you take it and held by Taxi saab taxi until the ride is completed, then paid to you.

Day hires and renting out your car

Day hires in your country are on your driver page under Day hire. With a driver, you drive the rider for whole days, for the car's rent, your time and your food a day. To rent a car or van out without you, tick For daily rental when you add or change it, or tap Rent it out without me: it must be 10 years old or newer, with the inspection certificate for fitness among your papers. Before taking a self-drive hire, tap Check the licence. Keep comprehensive insurance that covers the car while you are not driving it, or take the risk: Taxi saab taxi sells no insurance and is not responsible for any damage or loss (Member agreement). Taxi saab taxi takes an admin fee of $3.00 from the rider and $3.00 from you, once per hire; in cash you collect the total and owe both fees, settled with your next membership payment.

Teen riders

A request from a rider from 13 to 16 shows Teen rider. You may skip it, with no penalty. Seat a teen in the back with a seat belt. You may cancel at pickup if the rider looks under 13, or the group does not fit in the back. Their parent or guardian is told when the trip starts and ends, and can watch it on the map. Drivers are 17 or older.

The app's taximeter

Where Taxi saab taxi has fare by meter on for your country or city, rides are metered. If your car has its own meter, type its amount when you end the ride. Otherwise the app is the meter: tap Start ride when the rider is in the car and keep the ride's page open; the phone's GPS measures the trip.

It meters like a standard taxi meter: a starting fare, then distance while the car moves faster than the crossover speed and time when it is slower (slow traffic, stops), never both; at least the minimum fare, plus tax where it applies. The country's prices are fixed when you start the ride. Tap End ride at the destination: you and the rider see the total and its breakdown.

No signal, or the server is down or slow (no answer within 4 seconds)? The meter keeps running on your phone with the last prices it read - you can even start and end the ride - and sends the ride to the server as soon as it answers again.

Cash taxi calling fees you hold

Where riders pay the taxi calling fee in cash, you collect it for Taxi saab taxi. Your driver page shows what you hold; it is settled with your next membership payment. The admin fees of a day hire paid in cash are held the same way. Above the limit you cannot accept new rides until it is settled.

A rider left something in my car

The rider's report reaches you as a message on the ride and under Left in your car on your driver page: what it is and where to bring it. On the ride's page tap I'll bring it back, agree a time in the messages, and tap Returned when the rider has it, or Not found if it is not in the car.

For returning it the rider pays you a round-trip charge: twice the ride's fare, for driving to the rider and back. The rider sees the amount before sending the report.

Pickup code

On your driver page you can set a pickup code of 3 to 12 letters or digits and switch it on. Your riders then see it on their ride's page and tell it to you at pickup, so you both know you have the right person.

Trip ads

During a ride your ride's page may show short ads, one at a time. On your phone they change only while the car is moving, and they are not links, so nothing opens while you drive.

Free locations

In countries and cities where international card payments are not possible, Taxi saab taxi is free: you need no membership, and riders there pay the fare in cash with no fees. This does not apply once you have paid for a membership, or while you take rides in a country where cards can be charged. The list is on the Plans page.

Still stuck? Write to your rider or driver in the ride's messages.