Help
How can we help?
Popular topics. Tap a question to see the answer.
How do I request a ride?
Sign in and tap Ride. Enter where to pick you up and where you are going (your recent places are suggested), how many people, and how you will pay, then send the request. Under When, choose Now or Book ahead. Drivers nearby see it. When one accepts, the ride's page shows the driver, the car, a live map of the car and a way to message the driver. Your rides are listed under My rides.
Can drivers bid on my ride?
Yes. On the ride form, ask for bids. Drivers see the route, the traffic and a suggested fare, and offer their price. You choose one bid within the bidding window; the ride is then that driver's at the price you chose. If you choose none in time, the request expires and you can request again.
Can I book a ride ahead?
Yes: tap Book a ride appointment on the home page, or on the ride form choose Book ahead under When and give the pickup date and time, from 1 hour to 90 days ahead. Drivers can take your booking at once; 30 minutes before pickup it becomes an accepted ride. Your bookings are under My bookings ahead in My rides. Cancelling is free until 2 hours before pickup, or while no driver has taken it; later it costs a $10.00 penalty, half of it for the driver. Paid by card, the fare is charged when a driver takes your booking and held until the ride is completed; cancelled or not taken, it comes back to you.
Can I hire a car by the day?
Yes: tap Rent a car on the home page, or Hire a car by the day. Choose With a driver (the car's rent, the driver's time and food a day; no destination, the driver takes you where you ask) or I will drive (the car's rent a day; you give the pickup and return places). Book 1 to 30 days. The prices a day are set for your country and shown before you book, plus a Taxi saab taxi admin fee of $3.00 once per hire. Cancelling is free until 2 hours before the start, later the $10.00 penalty applies. Paid by card, the total is held until the hire ends; otherwise you pay the driver at pickup.
Driving the car yourself: licence and insurance
Send a photo of your driving licence with its number, expiry date and country under Your driving licence; the car's owner checks it before taking your hire, and it must be valid until the car is due back. Carry insurance for any damage or loss of any kind in the country where you drive, or take the risk yourself: Taxi saab taxi sells no insurance and is not responsible for any damage or loss in car rentals (see the Member agreement). Cars rented without a driver are 10 years old or newer, with an inspection certificate for fitness.
How is my fare worked out?
You see an estimate when you request. Where fare by meter is on, the meter decides the fare, the same way a standard taxi meter does: a starting fare, then distance while the car moves faster than the crossover speed and time when it is slower (slow traffic, waiting at stops), never both at once; at least the minimum fare, plus tax where it applies. The prices are fixed when the driver starts the ride, so a price change during your ride never changes your fare. At the end the ride's page shows the total in large type and every part of it.
How do I pay?
You pay the driver. Cash fares go to the driver in full: Taxi saab taxi takes no commission from member drivers. Card and check payments carry processing fees. In some countries there is a small taxi calling fee per ride, charged to your card or paid in cash with the fare; the ride's page shows it.
I left something in the car
Open the ride from My rides. Under Forgot something in the car?, say what you left and where the driver should bring it, and send. Your driver gets it as a message right away and answers on the ride's page; keep talking in the ride's messages to agree a time.
Returning an item costs a round-trip charge: twice the ride's fare, because the driver drives to you and back. The ride's page shows the amount before you send. You pay it to the driver when you get your item. If you find it yourself, tap I found it - call it off.
How do I contact my driver?
Once a driver accepts your ride, use Messages on the ride's page. You can also tap Send my location so the driver can find you. Messages stay on the ride after it ends.
What is the pickup code?
Some drivers use a pickup code. When the driver has it on, the ride's page shows you the code: tell it to the driver, so you both know you are getting into the right car.
Safety tips
Before you get in, check that the driver's photo, the car and its plate match the ride's page, and use the pickup code when the driver has one. Follow the car on the live map, and send your location in the messages instead of calling out where you are.
Getting in and out safely
Before you get in, always match the car's make, model and plate number, and match the driver with the photo on your ride page. Ask the driver for the pickup code: it must be the code on your ride page. Never cancel your ride while you are inside the car.
Getting in to the car: an adult man in your group gets into the car first, then women and children.
Getting out from the car: women and children leave the car first, before the adult man.
Deleting your account
You can delete your account at any time: Delete your account (also under My rides); see also the privacy policy. Your name, contact details, photo, places and messages are deleted; ride and payment records are kept without your name, as tax law requires.
Is Taxi saab taxi free in my country?
In countries and cities where international card payments are not possible, Taxi saab taxi is free to use: riders pay no fees and pay the fare in cash, and drivers need no membership. This does not apply once you have paid by credit card, or while you are in a country where cards can be charged (where you request a ride decides). The list of these places is on the Plans page.
Teen accounts: riders from 13 to 16
Members 17 or older join on their own; children under 13 cannot join. From 13 to 16, a parent or guardian invites the teen from Teen accounts with the teen's name, email and birth date; the teen signs up from the link in the email, or accepts on Teen accounts with the account they have. The parent or guardian becomes one of the teen's emergency contacts: they can watch every trip on the map and get an email when the teen requests a ride, when the trip starts and when it ends. A teen requests rides now only and sits in the back; they cannot book ahead, hire a car or drive. The parent or guardian can end the link at any time.
My account and signing in
Sign up with your name, email, phone, country and a password; a photo helps drivers find you. Sign in with your email and password, and sign out from the menu at the top. The same account works for riding and, once you enroll, for driving.
Still stuck? Write to your rider or driver in the ride's messages.